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Huckleberry > E-commerce Terms and Conditions |
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E-COMMERCE TERMS AND CONDITIONS Returns and Exchanges 14-DAY RETURN/EXCHANGE POLICY FOR PRODUCT PURCHASED ON HUCKLEBERRY TOYS E-COMMERCE (PRODUCT GUARANTEE) Huckleberry Toys e-Commerce guarantees your complete satisfaction with every figure you buy directly through our online store, within 14 days of original purchase. Returns and Exchanges General Information If you are not completely satisfied with your Huckleberry Toys e-Commerce online purchase, you may return your purchase for replacement or refund of the purchase price (in U.S. dollars), within 14 days of receipt of the item. If an item is being returned the purchaser will be responsible for all shipping charges, including charges for returning item(s) to us. Refunds will be for the purchase price minus any applicable shipping charges. Products must be returned in original packaging and in the same condition in which they were received. In other words, the item must be returned intact with doll, accessories, bases, original packaging and outer shipment box. WE STRONGLY SUGGEST THAT YOU CAREFULLY OPEN AND INSPECT ALL MERCHANDISE UPON RECEIPT IN ORDER TO TAKE ADVANTAGE OF THIS POLICY. Returned items that arrive at the Huckleberry Toys e-commerce warehouse with excessive damage due to improper return packaging will be assessed a damage fee of up to 10% of the product's price. Condition of Packaging Huckleberry Toys' e-commerce does NOT guarantee mint condition packaging. Huckleberry Toys e-commerce ships the same quality product that can be found in retail stores. We cannot be responsible for minor creases, scratches, dents, or other superficial imperfections to the packaging. If you desire "mint" packaging, you should purchase our products through a retailer where the product can be inspected before buying. If you believe your doll was damaged during shipping, please review our return policy, above. Mint condition packaging is NOT guaranteed. Returns On Huckleberry Items Not Purchased From Huckleberry Toys E-Commerce We do not accept returns or exchanges for product purchased at other retailers -- you must return the product to the place of original purchase. Returns Due To Huckleberry Toys E-Commerce Error Huckleberry Toys e-Commerce will pay for return shipping costs if an exchange or return is the result of an error on our part, i.e., defective/damaged items or an error in filling an order. Refunds On Product From Other Retailers We do not accept returns or exchanges for product purchased at other retailers -- you must return the product to the place of purchase. Replacement Of Damaged/Returned Items Due to the limited-edition nature of Huckleberry products, we cannot guarantee that all items can be replaced at the time of return, or that damaged specific limited-edition numbers can be replaced with the same number. In that event, we will offer a full refund of the purchase price (in U.S. dollars). Returns On International Orders International returns due to damaged or defective merchandise purchased from Huckleberry Toys e-commerce will be handled on a case-by-case basis. Please contact Customer Service for further assistance. Credit Card Transactions and Refunds Order Processing Your credit card or PayPal® account is charged immediately for all orders marked as Available Now. Your card is not charged for Pre-Order Now or Reserve Now orders until 1-3 weeks before the items are expected to ship (unless you choose PayPal® as your payment method. Please refer to the Pre-Ordering Items section above for more info.) Installment Plans When installments are available, the number of installments and price per installment will appear on the item detail page. (Note: not all items are available for installments.) With the installment plan, the total amount of your items purchases is spread equally over the number of installments. Your installments are charged monthly directly to the credit card that was authorized at checkout. Huckleberry Toys does not charge interest on installment plans. Your first installment will be charged when your item is ordered including postage and any tax. For example, if you purchase an item that costs US $600.00 through the Installment Plan, you then have the option to pay for that item in three separate installments of US $200.00 each.* Your installments are charged monthly, directly to the credit card that was authorized at checkout. Your item will be shipped to you once your final payment is paid in full. * Plus Shipping and Service and any applicable tax Sales Tax By law we are required to collect sales tax on items being shipped to the state of California (10%). Debit Card Purchases If you are using a debit card to make payments on an installment plan purchased, please be aware that you will be charged in monthly installments without warning until the item is paid for in full. This could cause an overdraft on some accounts. To avoid this, please make arrangements to avoid any overdrafts. We're sorry, but Huckleberry Toys e-commerce cannot be responsible for any overdraft charges should this occur. Online Store/Credit Card Security Our online store is secure. For more information on our Web site's security, please read our privacy policy. PLEASE NOTE: For fraud protection, the credit card provided in the user account for all online transactions must belong to the user account holder. Credit Card Refunds In the event that a credit card refund is required, Huckleberry Toys e-Commerce will credit the original purchase price in U.S. dollars (plus shipping, when appropriate) to the original customer's registered credit card. Huckleberry Toys e-Commerce will credit a customer's banking institution within 7 to10 business days of receiving the returned merchandise at our warehouse, during normal business hours, Monday-Friday 8:30am-5:00pm Pacific Time. Credit card companies may sometimes take an additional 7 to 21 days to reflect a credit to a customer's account. If Huckleberry Toys e-Commerce has confirmed a refund to your credit card account but the credited amount has not registered in the account, we recommend contacting your credit card company directly for more information. Additional Fees Due To Inaccurate Shipping Address Information Or Late Cancellation It is the customer's responsibility to maintain up-to-date billing information for their online accounts, including all pre-orders and waiting list orders. The customer is also responsible for canceling all unwanted orders or waiting list reservations before those orders are shipped from our warehouse. The customer will be responsible for any and ALL shipping and return shipping costs for any packages shipped incorrectly due to late cancellation of the order, or incorrect shipping information. If your order is returned to our warehouse due to incorrect shipping information and you wish it to be re-shipped to you, you will be responsible for any additional shipping fees. If the order can be rerouted in transit to the correct address, you will be responsible for a re-direct fee of $10 per order, which is the amount our shipping company charges us. Any shipment requiring a signature upon receipt cannot be rerouted once in transit. PLEASE NOTE: Rerouting services are not available on deliveries outside of the United States. Overdraft/Over-Limit Fees and Exchange Rates Huckleberry Toys e-Commerce is not responsible for any overdraft or over-limit fees that may result on a customer's credit card / debit card account due to delayed, misdirected or returned order notification emails. Huckleberry Toys e-Commerce will not refund any differences in exchange rates from date of original purchase to the time of refund, nor shall we be responsible for reimbursing any conversion fees charged to the customer by their banking institution. Updating Your Address Information It is essential that you provide us with your correct email address for all orders. Prior to pre-order items being made available for order, we will contact you via email through our e-newsletter. This e-newsletter announces items scheduled to arrive within 30 days, as well as those scheduled to ship during that current week. These advance notifications should give pre-order customers sufficient time to update any order information online prior to shipment. If your order is in the process of being charged and shipped, our online store may block you from updating your account information, and may display a message to contact us immediately. You may make any necessary updates by calling (818) 363-4500 or e-mailing Customer Service. Huckleberry Toys e-Commerce will not be responsible for any fees accrued from orders shipped incorrectly due to outdated or incorrect shipping information. Shipping Information Shipping Costs Shipping costs may vary based on how much is ordered, as well as your zip code. The cost is calculated automatically during the checkout process in our online store. Shipping Costs For International Orders Huckleberry Toys e-Commerce ships worldwide, with the exception of only a few countries. All international orders must contact Huckleberry directly to place their order; this can be done by calling (818)363-4500 or e-mailing Customer Service. Orders placed outside the United States may require additional costs for customs duties and taxes (aka brokerage fees). You are responsible for any additional charges incurred after your order has shipped. To get more information on duties and taxes in your country, you may contact UPS at 800-742-5877, or visit www.ups.com for more information. Delivery Time For In-Stock Items Orders placed for in-stock items during Huckleberry Toys e-Commerce regular business hours (Monday-Friday 8:30am-5:00pm PT) will be shipped within 2 business days in most cases. Although most items will arrive about two weeks after your order is placed, please allow up to four weeks for delivery. Updating Your Address Information It is essential that you provide us with your correct email address for all orders. Prior to pre-order items being made available for order, we will contact you via email through our e-newsletter. This e-newsletter announces items scheduled to arrive within 30 days, as well as those scheduled to ship during that current week. These advance notifications should give pre-order customers sufficient time to update any order information online prior to shipment. If your order is in the process of being charged and shipped, our online store may block you from updating your account information, and may display a message to contact us immediately. You may make any necessary updates by calling (818) 363-4500 or e-mailing Customer Service. Huckleberry Toys e-Commerce will not be responsible for any fees accrued from orders shipped incorrectly due to outdated or incorrect shipping information. Rerouting Due To Incorrect Address Information If your order is returned to our warehouse due to incorrect shipping information and you wish it to be re-shipped to you, you will be responsible for any additional shipping fees. If the order can be rerouted in transit to the correct address, you will be responsible for a re-direct fee of $10 per order, which is the amount our shipping company charges us. Any shipment requiring a signature upon receipt cannot be rerouted once in transit. PLEASE NOTE: Rerouting services are not available on deliveries outside of the United States. Condition of Packaging Huckleberry Toys' e-commerce does NOT guarantee mint condition packaging. Huckleberry ships the same quality product that can be found in retail stores. We cannot be responsible for minor creases, scratches, dents, or other superficial imperfections to the packaging. If you desire "mint" packaging, you should purchase our products through a retailer where the product can be inspected before buying. If you believe your doll was damaged during shipping, please refer to our return policy. Mint condition packaging is NOT guaranteed. Pre-Ordering Most Huckleberry Toys e-commerce product generally is available for pre-order. These offerings will be clearly designated as pre-order items. Pre-Order Definition A pre-order is a contract to acquire an item before it is available in stores. Huckleberry Toys e-commerce will be offering items throughout the year for pre-order for the benefit of our shoppers to ensure pre-release items are obtainable. Reason To Pre-Order Pre-ordering secures items for you within a specified production run. You’ll save valuable time and effort by Pre-Ordering your favorite Huckleberry products in advance. Pre-Order Payment When the pre-ordered merchandise is almost ready to ship, we will notify you via email 1-2 weeks before we are ready to process your order. Your card is not charged for a Pre-Order item until approximately 1-3 weeks before it is ready to ship* * If you choose PayPal® as your payment method during a Pre-Order, you will be sent a PayPal invoice for your order approximately 1-3 weeks before it is ready to ship*. Our shopping cart will redirect you to the PayPal® website to log in and verify your order, then redirect back to our secure server. We do not/cannot collect your PayPal® login info for your own security. You can cancel a PayPal® Pre-Order at any time prior to shipment. Accepted Forms of Payment We accept payment for pre-orders by credit card only at time of shipping. We accept VISA, Master Card, American Express and PayPal®. Modifying Or Canceling Your Pre-Order Items can be removed from pre-orders, or you may request to cancel your pre-ordered product without penalty at any time before they come into stock, or before your order is shipped. If you request for your pre-ordered product to be removed from your order any time after it has shipped, you will be subject to a 15% restocking fee. You will also be responsible for the originating shipping cost, as well as any shipping fees incurred from return shipments, call tags and/or intercept fees. Modifying Your Shipping Address Shipping or billing information can be adjusted or changed without penalty any time before your order ships. You are responsible for providing correct shipping information; if you change shipping information after your order has shipped, you will be charged an additional $10 UPS intercept fee. If your order is returned due to incorrectly provided shipping information, you will be charged to reship your order if you elect to have the item reshipped to you. You can change your shipping or billing address by contacting us via email, or via phone at 1-818-363-4500, please specify in detail any and all changes needed to be made. Receiving Your Items We cannot guarantee that you will receive your order "early." Unexpected delays can happen, especially when dealing with foreign product and high demand. If you have any other questions, please email us at . |
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